Focus From the Trenches: A Longitudinal Study of CSFs for Software Process
Improvement, by Brian Fitzgerald and Tom O'Kane, pp. 37-45. Studying a soft
ware process improvement effort over time reveals the specific factors asso
ciated with its success. This case study shows how Motorola's Cellular Infr
astructure Group progressed to CMM level 4, examines the critical success f
actors associated with that achievement, and discusses what is needed to op
timize the group's software development process.