The authors advance a conceptual model of channel member satisfaction that
distinguishes between economic and noneconomic satisfaction. The resulting
model then is tested using meta-analysis, Meta-analysis enables the empiric
al investigation of a model involving several constructs that never have be
en examined simultaneously within an individual study. More specifically, t
he authors unify the stream of research on power use-the focus of many sati
sfaction studies in the 1970s and 1980s-with more recent work on trust and
commitment, which usually explores antecedents other than power use. The re
sults indicate that economic satisfaction and noneconomic satisfaction are
distinct constructs with differential relationships to various antecedents
and consequences. Furthermore, this study demonstrates that satisfaction is
both conceptually and empirically separable from the related constructs of
trust and commitment.