As communications systems have increased in complexity it has become increa
singly difficult to measure their performance objectively. In particular, w
hen signals are compressed for more efficient transmission, conventional en
gineering metrics fail to predict the performance experienced by the end us
er - the customer. A new generation of objective measurement techniques is
emerging based on models of human perception. Such models are potentially a
ble to predict subjective performance for a wide range of transmission tech
nologies. This paper introduces auditory and visual perceptual models and d
escribes the development at BT Laboratories of models suitable for performa
nce assessment. Early applications of the models are also described.