The purpose of this study was to examine the sources of support that infert
ile patients relied on when distressed, and the factors that prevented them
from using psychosocial counselling. The sample consisted of 143 infertile
patients (49 couples plus 45 additional women) who were in their mid-thirt
ies and had been infertile for approximately 6 years. Before their clinic a
ppointment, participants completed (anonymously) a short questionnaire conc
erning various sources of support and factors related to the uptake of coun
selling. The results showed that patients relied primarily on their spouse
and family when distressed, rather than on formal support resources such as
psychosocial counselling, The principal reason preventing patients from us
ing counselling varied as a function of current distress level. Less distre
ssed patients reported that the coping resources available to them were suf
ficient to cope with the strains of infertility, while the more distressed
patients failed to initiate contact with a counsellor because of practical
concerns such as knowing who to contact and/or the cost of counselling. The
findings of this study indicate that alternative ways of intervening with
infertile patients would need to be developed, as few use the type of psych
osocial services most frequently offered.