Clinical services assessment and reengineering: Lessons learned

Healthcare enterprises often "acquire and install" picture archiving and co mmunications systems (PACS) without examining many of the care delivery pro cesses and information flows that will be affected. Many times these unexam ined factors can delay or be the cause of failure of the PACS project. This article presents issues that were worked through as part of a PACS clinica l services assessment and reengineering analysis for several US military me dical treatment facilities, Copyright (C) 1999 by W.B. Saunders Company.