Role clarity, organizational commitment, and job satisfaction during hospital reengineering

This study investigated the relationships among role conflict, role ambigui ty, organizational commitment, and job satisfaction experienced by clinical team members in a hospital undergoing reengineering. The sample consisted of 409 registered nurses (RNs) and 278 non-RNs. Participants who experienced much role conflict and ambiguity exhibited les s organizational commitment and job satisfaction. RNs had more role conflic t and ambiguity than non-RNs. No significant differences in role conflict a nd role ambiguity, organizational commitment, and job satisfaction were obs erved between RNs working on medical-surgical units and those on specialty units. Strategies that reduce role conflict and role ambiguity to increase organizational commitment and job satisfaction are discussed.