This study investigated the relationships among role conflict, role ambigui
ty, organizational commitment, and job satisfaction experienced by clinical
team members in a hospital undergoing reengineering. The sample consisted
of 409 registered nurses (RNs) and 278 non-RNs.
Participants who experienced much role conflict and ambiguity exhibited les
s organizational commitment and job satisfaction. RNs had more role conflic
t and ambiguity than non-RNs. No significant differences in role conflict a
nd role ambiguity, organizational commitment, and job satisfaction were obs
erved between RNs working on medical-surgical units and those on specialty
units. Strategies that reduce role conflict and role ambiguity to increase
organizational commitment and job satisfaction are discussed.