Ms. Wogalter et al., Effect of signal word and source attribution on judgments of warning credibility and compliance likelihood, INT J IND E, 24(2), 1999, pp. 185-192
Social-communication models frequently include message source as an importa
nt factor in persuasion. However, research on the contribution of source ch
aracteristics to warning effectiveness is virtually non-existent. The prese
nt research involved two experiments. Experiment 1 examined the effects of
the presence (vs. absence) of the signal word WARNING, supplementing it wit
h the source-related term GOVERNMENT to the signal word, and the addition o
f more specific terms (i.e., US and FEDERAL) on ratings of credibility and
compliance likelihood for alcohol, cigarette, and iron supplement warnings.
Higher ratings were produced with the signal word's presence than its abse
nce and adding more specificity land length) to the source. The highest rat
ings accompanied the longest, most specific prefix: US FEDERAL GOVERNMENT W
ARNING. Experiment 2 investigated three types of sources on credibility and
compliance likelihood: (1) specific regulatory governmental agencies (e.g.
, US FOOD AND DRUG ADMINISTRATION), (2) specific scientific professional gr
oups (e.g., AMERICAN MEDICAL ASSOCIATION), and (3) general statements in wh
ich an explicit source is not mentioned (e.g., Important Health Warning). T
he inclusion of specific sources produced higher ratings compared to a sign
al word (WARNING) alone. Implications for warning design and further resear
ch are discussed.