Soft issues in IS projects: Lessons from an SME case study

The vast majority of the reported case studies of the use of soft systems m ethodology (SSM) concern themselves with large organizations, In this paper we examine a case study concerning the use of SSM in a small to medium ent erprise (SME). The key consideration of this paper is that regardless of wh ether it be used in a small or large organization, by dealing with 'problem atical situations' as opposed to problems, SSM enables a more thorough inve stigation of information systems needs to be performed. The political arena in an SME can be just as complex as within a large organization, and there fore SSM is just as appropriate in an SME environment as in a large organiz ation environment, Copyright (C) 1999 John Wiley & Sons, Ltd.