IN SEARCH OF THE CUSTOMERS QUALITY VIEW

Authors
STALHANE T BORGERSEN PC ARNESEN K
Citation
T. Stalhane et al., IN SEARCH OF THE CUSTOMERS QUALITY VIEW, The Journal of systems and software, 38(1), 1997, pp. 85-93
Citations number
5
Categorie Soggetti
System Science","Computer Science Theory & Methods","Computer Science Software Graphycs Programming
Journal title
The Journal of systems and software → ACNP
ISSN journal
01641212
Volume
38
Issue
1
Year of publication
1997
Pages
85 - 93
Database
ISI
SICI code
0164-1212(1997)38:1<85:ISOTCQ>2.0.ZU;2-P
Abstract
This paper describes the work done in the PROFF project to get the cus tomer's view of software product quality. The customers in this case a re organizations that buy software for PCs and work stations. The main result is that the quality, of service and follow-up activities are m ore important than the quality of the product itself. This observation should have an impact on the way we market and sell software products in the future. (C) 1997 by Elsevier Science Inc.