The place of quality in a training centre

Knowledge has become an essential resource in developed societies, and henc e the role of training has become ever more important. Training is the basi s of professional proficiency. This is of particular interest in a public s ervice such as blood transfusion, which is vapidly developing. To remain competent, a professional must regularly update his (her) basic k nowledge. This requires an efficient training support. To implement a quality assurance system in a training center, several facto rs must be considered: the choice of a reference system; the evaluation of the customer's needs; the control and the assessement procedures. (C) 1999 Elsevier, Paris.