Management style as important as technology for ensuring top performance in shops

Advances in technology and the widespread availability of information make it difficult to hold a technological advantage over the competition for any length of time. Management style is becoming our single-most-important com petitive advantage in today's market. The use of performance compensation t ools, combined with "soft-skills" education and training, can dramatically improve shop performance, Presented here is a structure for effectively imp lementing a performance compensation system that will continually improve e mployee performance and promote employee motivation. During the two years t his performance compensation program has been in place, the gross company r evenue grew 135 percent in the first year and 66 percent in the second.