Learning failure in information systems development

Citation
K. Lyytinen et D. Robey, Learning failure in information systems development, INF SYST J, 9(2), 1999, pp. 85-101
Citations number
34
Categorie Soggetti
Library & Information Science
Journal title
INFORMATION SYSTEMS JOURNAL
ISSN journal
13501917 → ACNP
Volume
9
Issue
2
Year of publication
1999
Pages
85 - 101
Database
ISI
SICI code
1350-1917(199904)9:2<85:LFIISD>2.0.ZU;2-E
Abstract
information systems development is a high-risk undertaking, and failures re main common despite advances in development tools and technologies. In this paper, we argue that one reason for this is the collapse of organizational intelligence required to deal with the complexities of systems development . Organizations fail to learn from their experience in systems development because of limits of organizational intelligence, disincentives for learnin g, organizational designs and educational barriers. Not only have many orga nizations failed to learn, but they have also learned to fail. Over time th ey accept and expect poor performance while creating organizational myths t hat perpetuate short-term optimization. This paper illustrates learning fai lure in systems development and recommends tactics for overcoming it.