Extended reference service in the electronic environment

This article describes how, extended reference service is offered within th e electronic environment at the University of Central Florida Library. If a lso provides an observation on how the new technologies, specifically elect ronic discussion lists, facilitate reporting and program implementation wit hin the library community as a whole. In-depth, one-on-one reference servic e has been in existence under a variety of names and formats for a number o f years. Some of the underlying principles, alternative practices, and defi nitions of a successful program are summarized from discussion lists and pu blished literature.