Patient satisfaction with emergency department triage nursing care: A multicenter study

This descriptive, correlational study examines relationships between (1)ind ividual patient and nurse characteristics and (2) patient satisfaction with triage nursing care, patient satisfaction with the triage nurse, and patie nt's intention to return to a specific Emergency Department. The convenienc e sample consisted of Urgent/Delayed patients (N = 378) triaged in an urban academic medical center, a public hospital in a small city, and a Catholic hospital in a small city. Analysis of variance revealed significantly high er levels of patient satisfaction at the academic medical center, whereas h igher levels of intent to return were reported by subjects from the Catholi c-affiliated hospital. Educational preparation of the triage nurse was iden tified as a significant predictor of both patient satisfaction with triage nursing care and loyalty to a specific.