Markets, networks and the new welfare state: Employment assistance reformsin Australia

Contemporary theoretical debates point to a transformation of societies and social organisations away from universal forms of mass production and cons umption, organised through mass institutions, towards smaller, diversified, entrepreneurial units linked together by new forms of market and network c o-ordination. This greater diversity is also held to be a feature of servic e users who require individually fashioned solutions to non-standard proble ms and tailored products for their different tastes. Applications of these accounts of social and economic transformation to the public sector propose similar patterns to those evident in private industr y and in regional communities. The large, standardised bureaucracy is seen to give way to de-coupled, multiple agency models of service delivery withi n a new type of welfare state. The study uses interviews and surveys (n = 365) with service delivery staff in the Australian employment assistance sector where transformations of th is type have recently been sponsored by government, These data indicate tha t many of the key propositions of the post-Fordist account are valid, Small er, non-unionised units dominate the new order and services are devolved to the local level, However a number of the expected patterns of flexible spe cialisation, diversity and networking are not found, suggesting marked diff erences and possible tensions between public and private sector forms of or ganisational development in the new order.