ClickDial - Web-enabled CTI

Authors
Brockbank, R Crook, G Emerson, D
Citation
R. Brockbank et al., ClickDial - Web-enabled CTI, BR TEL ENG, 18, 1999, pp. 18-24
Citations number
3
Categorie Soggetti
Information Tecnology & Communication Systems
Journal title
BRITISH TELECOMMUNICATIONS ENGINEERING
ISSN journal
0262401X → ACNP
Volume
18
Year of publication
1999
Part
1
Pages
18 - 24
Database
ISI
SICI code
0262-401X(199904)18:<18:C-WC>2.0.ZU;2-7
Abstract
Using just a web browser on the desktop can give new power to computer tele phony integration. Simple dialling from web-based directories right up to f ull control of the telephone is now possible. Trials have shown that the si mplicity of this approach is much appreciated, and that the underlying web interfaces can readily be used for new and enhanced services.