We study the Blume-Emery-Griffiths model in a random crystal field in two a
nd three dimensions, through a real-space renormalization-group approach an
d a mean-field approximation, respectively. According to the two-dimensiona
l renormalization-group calculation, non-symmetry-breaking first-order phas
e transitions are eliminated and symmetry-breaking discontinuous transition
s' are replaced by continuous ones, when disorder is introduced. On the oth
er hand, the mean-field calculation predicts that first-order transitions a
re not eliminated by disorder, although some changes are introduced in the
phase diagrams. We make some comments on the consequences of a degeneracy p
arameter, which may be relevant in martensitic transitions. [S0163-1829(99)
09925-7].