On measuring interactions between customer satisfaction and financial results

Authors
Eklof, JA Hackl, P Westlund, A
Citation
Ja. Eklof et al., On measuring interactions between customer satisfaction and financial results, TOT QUAL M, 10(4-5), 1999, pp. S514-S522
Citations number
19
Categorie Soggetti
Management
Journal title
TOTAL QUALITY MANAGEMENT
ISSN journal
09544127 → ACNP
Volume
10
Issue
4-5
Year of publication
1999
Pages
S514 - S522
Database
ISI
SICI code
0954-4127(199907)10:4-5<S514:OMIBCS>2.0.ZU;2-Y