EQUIP: a European survey of quality criteria for the evaluation of databases

This paper is based on research carried out in 1993/94, but never made publ icly available at that time, other than as a brief report circulated at the 1994 international Online Meeting in London, However, as the subject is of continuing interest, it was felt desirable to publish the work, since the approach was novel at the time. This paper reports on the two stages of an investigation into the perceived quality of online databases: first, data f rom 989 questionnaires returned From approximately 600 database users in tw elve European countries; secondly, a test of the SERVQUAL methodology for i dentifying users' expectations of database services.