Use of agent technology in service and retailer selection in a personal mobility context

This paper reports on work and key results of the ACTS Project MONTAGE that aims to exploit agent technology in support of personal mobility. In parti cular, agents are implemented to enable selection on behalf of users of the most beneficial service offer among those by multiple retailers, on the ba sis of user preferences encoded in the user profile, and market offerings m ade by retailers. A framework for agent intelligence to support service and retailer selection is proposed and justified. Enterprise, analysis and com putational models of the envisaged personal mobility context that offers th e capability of agent supported service and retailer selection, are provide d. (C) 1999 Elsevier Science B.V. All rights reserved.