Road rescue implements a flexible continuous process improvement framework

Continuous improvement programs traditionally focus on making small increme ntal improvements to a system. Unfortunately, their success can be limited due to the rapidly changing environment within which most small companies o perate. Improvement efforts should be flexible enough to capitalize on incr emental and radical changes to a system. This paper presents a case analysi s of how Road Rescue, an ambulance manufacturer, uses a continuous improvem ent framework to capitalize on both radical and incremental improvement opp ortunities. Results include a 10% increase in throughput, reduced cycle tim e of 44%, increased customer satisfaction, and higher quality.