A mental model's approach to customer perception of drinking-water supply and quality

Authors
Owen, AJ Colbourne, JS Clayton, CRI Fife-Schaw, C
Citation
Aj. Owen et al., A mental model's approach to customer perception of drinking-water supply and quality, J CHART I W, 13(4), 1999, pp. 241-244
Citations number
15
Categorie Soggetti
Environment/Ecology
Journal title
Journal of the Chartered Institution of Water and Environmental Management
ISSN journal
13604015 → ACNP
Volume
13
Issue
4
Year of publication
1999
Pages
241 - 244
Database
ISI
SICI code
1360-4015(199908)13:4<241:AMMATC>2.0.ZU;2-9
Abstract
This study uses the psychological framework of 'mental modelling' to compar e what experts and laypeople think about the hardness of drinking water. A drinking-water quality mental model was developed using influence-directed network procedures. This was evaluated in qualitative studies in Oxfordshir e and the findings revealed gaps in laypeople's knowledge about the water-s upply process.