This paper discusses the role of public sector institutions in the delivery
of urban services, with a particular focus on waste management in the Indi
an Sub-Continent. Public sector institutions are the major: stakeholders in
the delivery of urban services, They hold the major responsibilities, fund
s and employ a large number of staff. The public sector institutions are al
so exposed to political influence and the institutional changes are often p
olitically or donors driven. However, since new institutions such as non-go
vernment organisations and private sector are taking important roles in the
actual delivery of services, there is a greater need to understand the exi
sting linkages to promote integration. The informal sector also provides se
rvices to a large number of population. In order to promote efficient and e
ffective delivery of urban services, it is important to work on the integra
ted approaches involving key stakeholders. (C) 1999 Elsevier Science Ltd. A
ll rights reserved.