Predicting older adults' knowledge of services

This study used the behavioral model to predict two measures of service kno wledge: agency awareness and perceived availability of services. A random s ample of nearly 5,000 older Missourians provided data on the two dependent variables and 22 predictor variables. Agency awareness and perceived availa bility of services only correlated .35 with each other. The full behavioral model only explained 8% of the variance of agency awareness and 14% of the variance of perceived availability of services. As a group, enabling varia bles explained more variance of both measures of service knowledge than pre disposing or need variables.