Despite increased public and professional awareness, patients and physician
s tend to avoid discussions about HIV. Empiric studies of patient-physician
communication point to specific common communication breakdowns. These inc
lude lack of a good opening line, inappropriate context, awkward moments, v
ague language, and a physician-centered rather than a patient-centered inte
rview style. In effective HIV-related discussions, clinicians elicit the pa
tient's beliefs and concerns first, are organized, use empathy, provide a r
ationale for the discussion, persist through awkward moments, and clarify v
ague language. In addition to information about sexual behaviors and the nu
mber, gender, and HIV status of partners, clinicians should ask about the c
ontext and antecedents to risk behaviors, praise prior attempts to reduce r
isk, and assess the patient's motivation to change. Although studies indica
te that experienced practitioners often do not have these skills, they can
be learned.