SATISFACTION WITH HEALTH-CARE AMONG PRIMARY HEALTH-CARE CENTERS ATTENDEES IN AL-KHOBAR, SAUDI-ARABIA

Objectives: To assess the satisfaction of attendees of primary health care centersregarding health services. Design: A cross-sectional study carried on a sample of 1990 subjects. Setting: The primary health car e centers in Al-Khobar town, Saudi Arabia, during September, 1995. Sub jects: A random sample of 1990 subjects drawn from the population of a ttendees of primary health care centers aged 15 years and above. Metho ds: Subjects were interviewed using a questionnaire incorporating 40 i tems using a 5-point-based Likert Scale describing, 7 aspects of healt h services received. Mean satisfaction scores were calculated and fact ors associated with them studied. Results: The study revealed a high s core of overall satisfaction, but lesser and variable satisfaction sco res for specific aspects of services. Being of a Saudi nationality was negatively associated with the mean overall satisfaction score. Concl usion: In general, there was reasonable satisfaction with aspects of h ealth services offered. Some factors were negatively associated with t he mean satisfaction scores.