THE RELATIONSHIP BETWEEN CLIENT SATISFACTION AND REHABILITATION SUCCESS MEASURES OF VR COUNSELOR PERFORMANCE

This study investigated the relationship between vocational rehabilita tion (VR) counselor success and VR client satisfaction ratings. Two hu ndred and fifty three clients rated their satisfaction with the VR ser vices they received and with the 24 counselors who provided these serv ices. Multiple regression analyses applied to examine client satisfact ion ratings as predictors of counselor rehabilitation rates and number s of rehabilitated clients resulted in nonsignificant regression model s. A multiple analysis of variance revealed no significant differences in clients' satisfaction ratings due to client demographic variables (race, gender, age, and education level). The present results suggest that client satisfaction ratings may tap a different domain of VR coun selor competence that may be used to supplement traditional measures o f their performance. Additionally, VR counselors in this study did not appear to discriminate on the basis of race, gender, age or education level in their provision of VR services to clients.