Leakage and counting errors are explored experimentally in a well-character
ized seven-junction electron pump and compared with predictions of the orth
odox theory, including cotunneling. Theory and experiment are in good agree
ment at intermediate temperatures, where errors are dominated by thermally
activated, single-junction processes. At low temperatures, however, the obs
erved errors far exceed predictions, indicating that the orthodox theory om
its an important error process.