Laboratory medicine has undergone a sea change, and medical laboratories mu
st now adapt to, and meet new, customer-supplier needs springing from shift
s in the patterns of disease prevalence, medical practice, and demographics
. Managed care and other cost-containment processes have forced those invol
ved in health care to cooperate to develop a full picture of patient care,
and this has affected clinical laboratory objectives, the main focus now be
ing on improvement in medical outcomes. More recently, the resource shortag
es in health care and results of cost/effectiveness analysis have demonstra
ted that the value of a laboratory test must be ascertained not only on the
basis of its chemical or clinical performance characteristics, but also by
its impact on patient management, the only true assessment of the quality
of testing being quality of patient outcomes. The time is ripe for changing
the vision of laboratory medicine, and some of the reasons for this are th
e availability of results in real-time, the introduction of more specific t
ests, and the trend to prevent diseases rather than cure them. The informat
ion from laboratory tests designed to evaluate biochemical or genetic risk
and/or prognostic factors cannot be replaced either by physical examination
and/or the assessment of symptoms. Today, the importance of laboratory sci
entists must be proven in three broad areas: a) guaranteeing the quality of
tests, irrespective of where they are performed; b) improving the quality
of the service; c) maximizing the impact of laboratory information on patie
nt management.