Epidemiological and anthropological studies were carried out in Togo on hea
lth seeking behavior for under 5 children to determine causes of dysfunctio
ns in health services. This article reports on the main findings of the ant
hropological study. Anthropological literature on health seeking behavior h
as identified labeling and associated explanatory models of illness as impo
rtant factors for making choices in the use of health services. This study,
carried out among 100 families in Togo on health seeking behavior for unde
r-five children, found little difference in the signs and symptoms of illne
ss recalled and the health resources used. Different causal explanations si
milarly showed little variation in signs and symptoms of illness. The only
causal explanation for illness which appeared to correspond to place of rec
ourse was related to social causes, where traditional practitioners were mo
re often consulted Families explained choices more on the basis of the acce
ssibility and quality of health services (geographical and financial access
ibility, reception by health personnel, organization of services, drug avai
lability) than on the basis of the particular signs and symptoms of the ill
ness. Improving the organization and functioning of health services should
contribute more to appropriate use of the modem health care sector than int
erventions targeting user populations, since the latter appear to be aware
of the advantages of modem medicine, but find financial, social and organiz
ational features of services unsatisfactory.