In most of the large cities in developing countries, geographic accessibili
ty to health care is not a major problem. Thus, indifference to public serv
ices and a preference for home treatment, recourse to traditional medicine
or to the private sector may be related to problems in the quality of servi
ces. A cross-sectional epidemiological study of hospital visits by under-5
children was carried out in health centres and hospital out-patient service
s in Brazzaville (Congo). Sampling in these health facilities was done usin
g a systematic random sample with a proportion of 25%, during 4 periods cho
sen according to seasonal factors. An exhaustive investigation of the entir
e public sector sewing children was done in the study. At the same time, th
e same data were gathered in a sample of private facilities (doctors' and n
urses' offices, traditional healers, religious healing centres), chosen as
a function of their permanence and the numbers of their clientele. This art
icle analyses services offered during 2215 visits by children, who were und
er 1 year of age in more than 50% of cases. In the public sector, 75% of vi
sits were to first-line health centres. Public services show marked dysfunc
tions: the complexity of internal referrals, clinical examinations which ar
e inadequate in relation to symptoms, and poor communication (explanations
as to cause of illness in less than 2% of cases, and on treatments in less
than 50% of cases). Communication seems well developed among private physic
ians and traditional healers, the latter engaging in both preventive and cu
rative! activities. Communication during well-child visits and consultation
s at health centres is especially disappointing, in light of the very young
age of the parents (1/4 are high-school or college students). There is a t
wo-fold risk in this situation: flight towards non-conventional medicine on
the one hand, and access to private medicine based on socio-economic statu
s on the other. It thus appears necessary to standardise procedures and act
s in first line public health services and to promote training of personnel
in communication skills with families (training using social science persp
ectives and participative pedagogical techniques).