The focus of this research is to model and solve a large-scale service netw
ork design problem involving express package delivery. The objective is to
find the cost minimizing movement of packages from their origins to their d
estinations, given very tight service windows, Limited package sort capacit
y, and a finite number of ground vehicles and aircraft. We have developed a
model for large scale transportation service network design problems with
time windows. With the use of route-based decision variables, rue capture c
omplex cost structures and operating regulations and policies. The poor lin
ear programming bounds limit our ability to solve the problem, so we streng
then our linear programming relaxation by adding valid inequalities. By exp
loiting problem structure using a specialized network representation and ap
plying a series of novel problem reduction methods, we achieve dramatic dec
reases in problem size without compromising optimality of the model. Our so
lution optimization approach synthesizes column and row generation optimiza
tion techniques and heuristics to generate solutions to an express package
delivery application containing hundreds of thousands of constraints and bi
llions of variables, using only a small fraction of the constraint matrix.
The results are potential savings in annual operating costs of tens of mill
ions of dollars, reductions in, the fleet size required, dramatic decreases
in the time required to develop operating plans, and scenario analysis cap
abilities for planners and analysts. Through this and additional computatio
nal experiments, we conclude that, although state-of-the-art integer progra
mming methods can work well for relatively small, uncongested service netwo
rk design problems, they must be used in, concert with heuristics to be eff
ective for large-scale, congested problems encountered in practice.