Issues in the management of web technologies: a conceptual framework

The current spate of activities in Electronic Commerce draws upon many web- based technologies. Inspite of the large amount of literature being put out on Electronic Commerce, there is no coherent model or theory bearing on is sues of the management of Web technologies. This paper makes a beginning in this direction by outlining a conceptual framework for management of Web t echnologies. The existing literature in the Mangement of Information Techno logy reveals four major themes: management of investment; management of cha nge; management of quality; and management of technology organization. This paper elaborates on all the four themes in the light of Web technologies. (C) 1999 Published by Elsevier Science Ltd. All rights reserved.