Customer value creation through community-based information networks

Authors
Kodama, M
Citation
M. Kodama, Customer value creation through community-based information networks, INT J INF M, 19(6), 1999, pp. 495-508
Citations number
6
Categorie Soggetti
Library & Information Science
Journal title
INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
ISSN journal
02684012 → ACNP
Volume
19
Issue
6
Year of publication
1999
Pages
495 - 508
Database
ISI
SICI code
0268-4012(199912)19:6<495:CVCTCI>2.0.ZU;2-O
Abstract
This paper points out that utilizing fully the community-based information networks based on multimedia digital networking Information Technology (IT) makes it possible to formulate a new customer value creation business mode l. Aggressive IT investment by top management to build community-based info rmation networks, a support tool for this future network strategy, will per mit business innovation based on strengthened competitiveness and enhanced customer service. (C) 1999 Elsevier Science Ltd. All rights reserved.