Modelling brand demand at the level of individual choice decisions is a cen
tral issue in market research and the multinomial legit has become a predom
inant framework. But the uniform patterns of brand substitution that flow f
rom the legit model limit its ability to reflect the structure of consumer
preferences in today's markets characterised by high levels of market segme
ntation and product differentiation. In this paper, the heteroscedastic ext
reme value model is described and applied to a panel dataset. Its flexibili
ty is shown better to approximate the structure of demand in markets with a
variety of brands with different characteristics and appealing to differen
t consumer segments. The model permits differential substitutability among
competing brands and yields useful diagnostics for strategic brand manageme
nt.