Problems in the application of data from accidents and incidents in the des
ign of crew training are discussed. An alternative approach, monitoring nor
mal operations, is proposed and described. Criticisms of the usefulness of
crew resource management (CRM) training based on accidents are considered,
and the importance of normal process monitoring for evaluation of CRM effic
acy is discussed.
Error-prone people do, of course, exist, but they seldom remain at the haza
rdous sharp end for very long. Quite often, they get promoted to management
. (Reason, 1997).