An audit of waiting times in a haematology clinic before and after the introduction of point-of-care testing

Haematology patients are frequent attenders at haematology clinics either a s a result of their illness or their treatment. We identified that waiting times in the haematology clinic were an important quality indicator for pat ients within the haematology service. In this study we have surveyed 50 con secutive patients in order to establish maximum waiting times in the haemat ology clinic. We then prospectively audited waiting times against these sta ndards. An evaluation of the introduction of an air-tube transport system f or conveying samples to the laboratory combined with the electronic transfe r of results back to the clinic in an attempt to reduce waiting times has b een compared with the introduction of point-of-care testing in the clinic. Point-of-care testing was introduced by transporting our backup analyser fr om the haematology laboratory to the clinic on a weekly basis. The tests we re performed by nurse specialists who were already in the clinic and had be en trained in the use of the analyser. The patient survey resulted in the e stablishment of a maximum waiting time of 30 min with a longer term aim to reduce this to a maximum of 20 min. The introduction of an air-tube transpo rt system linked to electronic transfer of results, despite repeated audits , could not achieve the waiting time standard. Once point-of-care testing h ad been introduced, the clinic waiting times consistently achieved the stan dard that had been set by patients.