Measuring change project management in manufacturing

In this paper, a preliminary framework for the assessment of change managem ent is developed, based on recent research and case interviews at three con sulting companies. The framework distinguishes between efficiency and effec tiveness measurements on change management, and evaluates the management me thods and outcomes of the change projects separately. The framework is appl ied to analyze and compare the change projects in three Finnish, manufactur ing companies. The results indicate that the preliminary framework can expl ain the difference between successful and less successful change management in manufacturing processes. By applying the measurement framework in pract ice, organizations can continuously improve their change management capabil ities. More empirical research is needed to test the framework further.