In this paper we describe a technique for modeling and implementing process
knowledge within an organization. We begin by presenting a framework (Know
ledge Mill) for describing the knowledge management process. Later, we elab
orate on one aspect of the process - classification. In particular, we desc
ribe a goal-oriented modeling schema for capturing and organizing knowledge
during the decision-making process. A patented tool (ThoughtFlow(TM)) that
supports the application of the goal-oriented schema is also described. In
addition, a case study of using the framework and tool in a strategy deplo
yment process, within the IT organization of a large company, is presented.
(C) 1999 Elsevier Science B.V. All rights reserved.