This study evaluates current management and security practices with respect
to computer virus infestations in business computer systems. Given the ris
e in macro viruses within recent years many business firms have adopted eit
her a restrictive or proactive management approach to the problem. It is un
clear whether there is a significant difference between the approaches in t
erms of user satisfaction and future virus outbreaks. The lack of consisten
t computer backup procedures tends to exacerbate a virus outbreak. The cost
structure used to address virus management tends to escalate depending on
the severity of a virus episode. (C) 2000 Elsevier Science B.V. All rights
reserved.