In many countries, where the electricity industry is being exposed to marke
t liberalization, it is found that the hardest part of the market to reform
is retail supply to small business and domestic consumers. There are two m
ain alternatives for promoting consumer choice, metering and load profiling
. Notable developments are occurring in the United Kingdom, the United Stat
es, Scandinavia and New Zealand. Significant legal difficulties are encount
ered with such reforms. Among them are contract law, energy-sector regulati
on, competition law, privacy and individual rights, and consumer protection
. The disaggregation of the industry, especially at the retail end, imposes
special demands on contract and industry self-regulation. (C) 1999 Elsevie
r Science Ltd. All rights reserved.