Mitigating burnout among high-NA employees in health care: What can organizations do?

The purpose of this study was to examine the extent to which factors in the nursing environment have differential effects on burnout levels among nul ses high and low in negative affectivity (NA). Specifically, this field stu dy examined the moderating relationships among role ambiguity, role conflic t, and collective efficacy on the NA-burnout relationship among nurses in a hospital setting. Findings suggest that perceived role conflict exacerbate s while perceptions of collective efficacy reduce specific dimensions of bu rnout for nurses high in NA. These results offer some evidence regarding wh ich environmental characteristics may mitigate burnout for high-NA nurses.