We consider a single server finite-buffer bulk-service queue in which the i
nterarrival and service times are arbitrarily and exponentially distributed
, respectively. The service is performed in batches of maximum size b. The
distributions of number of customers in the queue at pre-arrival and arbitr
ary epochs have been obtained. In addition, analysis of waiting time in the
queue is also carried out. (C) 1999 Elsevier Science B.V. All rights reser
ved.