A hierarchical framework for a quality information system

In this article we propose a framework for handling quality information wit h the aim of improving quality and productivity in an organization. The pro posed hierarchical framework of information is based on three levels: contr ol of the process; evaluation of the process; and organizational assessment . The three levels are described and a field application is presented and d iscussed. The proposed framework, in our field-tested experience, improves the chances for successful realization of the improvement potential in orga nizations.