Leadership strategies for gaining business excellence through total quality management: a Finnish case study

This paper suggests two successful leadership strategies for gaining busine ss excellence through total quality management (TQM). The Finnish case exam ples imply that inimitable competitive advantages can be gained through a d eeply embedded quality ideology. It is important for managers to understand the leadership strategies for TQM implementation in order to capitalize on the strength that these strategies generate in the company's pursuit of bu siness excellence.