Previous research has shown that teachers, working in computer supported cl
assrooms, are often unhappy with what they perceive as a diminution of thei
r role as educators. One solution to the problem of loss of control over th
e teaching and learning process is to provide teachers with tools to develo
p their own computer-based learning environments. The investigation present
ed here is a case-based evaluation of one such tool, the REDEEM authoring e
nvironment. REDEEM is designed to allow teachers to create intelligent tuto
ring systems (ITSs) by taking existing computer-based material as a domain
model and then overlaying their teaching expertise. Three educators, one su
bject matter expert and two practising teachers, were observed using REDEEM
to create an ITS for primary mathematics. They were asked to author for a
'virtual' class of students and were given the opportunity to review the co
nsequences of their authoring decisions by watching videos of the 'virtual
class' interacting with REDEEM. The evidence from an in-depth study of the
participants' interactions with REDEEM confirms that the authoring environm
ent is usable by authors with no previous experience in computer-based lear
ning and that teachers can use it to achieve ITSs which match the perceived
needs of their pupils. In addition, REDEEM can provide opportunities for t
eachers to reflect upon their professional knowledge. (C) 2000 Elsevier Sci
ence Ltd. All rights reserved.