Purpose, Asking the family of a deceased patient to consider eye donation i
s one of the most difficult aspects of the donation process. The aim of thi
s prospective study was to describe the content of interviews with the fami
lies of potential donors and to analyze their reactions to improve the proc
ess of eye donation. Methods. We consecutively met with 151 families of sui
table corneal donors at the Rouen University Hospital. All interviews with
donor families were analyzed using a preestablished questionnaire. Results,
In only 17.9% of cases was the family aware of the potential donor's last
will. In 77.7% of these cases, the patient wished to donate. Procurement ra
te was 71.5%. This acceptance was mostly facilitated by the awareness and m
otivation of the hospital staff, the experience of the physician, and the 1
3.3-h period of time allowed after the donor's death. The commitment on the
part of the ophthalmologist to carry out optimal anatomical restoration wa
s a very important point for 32% of families who accepted donation. Twenty-
one percent of families asked for a delay for reflection. This delay helped
to obtain a positive response in 72.7% of cases and even sometimes helped
families to reconsider a previously negative position (14% of initial refus
als). Conclusion, We demonstrate that a high positive response (71.5%) can
be obtained from the donor's family when a trained and motivated group mana
ges the post-mortem cornea donation request.