The potential effect of a commercial teledermatology system was assessed. T
he system allowed general practitioners to send dermatologists a set of dig
ital images, accompanied by a short patient history. Patients were seen, in
the normal way, by consultant dermatologists. The system was then used to
capture a set of images. These were viewed by two dermatologists, 13 months
later. Reasonably high levels of agreement were found between the dermatol
ogist seeing the patient and the dermatologist using the telemedicine syste
m (77%). The two dermatologists were also asked to indicate whether, had th
e system been in use, the patient would have been seen urgently or routinel
y, or whether the general practitioner would have been advised that an outp
atient appointment was not required. The results showed that fewer patients
would have been called for urgent appointments (32% compared with 64%) and
that 31% of cases could have been managed by the general practitioner. Ass
uming that the introduction of the system would have had no effect on the o
verall number of referrals, nor on the number of follow-up appointments, th
ese figures suggest that the total number of appointments could be cut by 1
3%. It took approximately an hour to view 20 cases and it would be necessar
y to devote one consultant session a week to viewing images. This system wo
uld therefore not lead to significant savings, nor reduce the waiting list
for outpatient appointments. The idea would have potential if the review of
images could be made as easy as the triage of referral letters.