Successful supply chain management requires cross-functional integration an
d marketing must play a critical role. The challenge is to determine how to
successfully accomplish this integration. We present a framework for suppl
y chain management as well as questions for how it might be implemented and
questions for future research. Case studies conducted at several companies
and involving multiple members of supply chains are used to illustrate the
concepts described. (C) 2000 Elsevier Science Inc. All rights reserved.