The institutional ombudsman: A university case study

Authors
Shelton, RL
Citation
Rl. Shelton, The institutional ombudsman: A university case study, NEGOTIAT J, 16(1), 2000, pp. 81-98
Categorie Soggetti
Management
Journal title
NEGOTIATION JOURNAL-ON THE PROCESS OF DISPUTE SETTLEMENT
ISSN journal
07484526 → ACNP
Volume
16
Issue
1
Year of publication
2000
Pages
81 - 98
Database
ISI
SICI code
0748-4526(200001)16:1<81:TIOAUC>2.0.ZU;2-#
Abstract
The experience of a university ombudsman is utilized to examine traditional elements within the organizational ombudsman role. History and context of role and person in it are discussed in relation to organization experience, independence, impartiality and neutrality investigative power responsibili ty for recommendations, and confidentiality. Implications of these elements in practice are described, and then explored through three case examples.